Support
Frequently asked questions
Everything you need to know about the ShoreShade — from sun protection to setup, shipping, and warranty.
The Shade
ShoreShade® is a revolutionary sunshade that is lightweight, easy to use, and packed with features. No assembly required — it sets up in under a minute. Shop the collection.
Yes — three colors: Ocean Blue, Sunrise Orange, and Cosmic Purple. See them all.
The 8′ × 8′ fabric sail blocks 98% of harmful UV rays (UPF 50+), with 37% more shade than a beach umbrella.
Everything from slim cans to oversized tumblers.
Near-silent, even in high wind. We should have named it the ShhhoreShade!
The ShoreShade is designed to function in winds of just 2–3 mph. And every ShoreShade includes a Cabana-Mode kit with two stakes that attach to the rear of the sail. Wind picking up? Unhook the stakes and let it fly.
No — the anti-rotation end cap keeps your shade exactly where you want it.
Improved usability, a lifetime warranty, an all-new anti-rotation end cap, a reinforced ergonomic latch, rounded whisper-quiet corners, and an improved bag design — plus the classics: cup holders & gear hooks, adjustable height, and famously easy setup.
A complete ShoreShade sunshade, an embroidered carrying bag with a pocket and shoulder strap, a Sand Tool (used during setup), two attachable cup holders, and two Cabana-Mode stakes.
Setup
It’s easily set up by one person in under a minute: use the provided Sand Tool to create the hole, raise and extend the sail, align it with the wind, insert, and enjoy. See the full setup guide.
Shipping
Free shipping on orders over $75 within the contiguous US, and a flat rate on orders under $75. AK/HI ship at a flat $40. We do not currently ship internationally.
Orders received by 2pm ET Mon–Fri typically ship the same day; later, weekend, and holiday orders ship the next business day. Arrival is usually 2–3 business days after shipping (these are estimates, not a guarantee). You’ll get a tracking email once your order ships.
No — every ShoreShade ships directly from us to you.
Returns
Free returns for a refund within 30 days of purchase — just email Helpin12@shoreshadesails.com. A $20 restocking fee may apply to items returned used or without their original packaging.
Warranty
Yes. Every new (non-BLEM) ShoreShade carries a lifetime warranty covering the original owner against defects in materials or workmanship under normal use. Thanks to the modular design, nearly all components can be replaced in minutes with a Phillips screwdriver; if a unit is beyond repair, we’ll replace it once at no cost. Not covered: misuse or unauthorized modification. To file a claim, email Helpin12@shoreshadesails.com. BLEM units carry a 30-day parts-and-components warranty and are final sale.
Support
Email Helpin12@shoreshadesails.com and you’ll hear back from our Augusta, GA team within 12 hours.
Email Helpin12@shoreshadesails.com (12-hour response target), use the form at /contact, or open a ticket for order issues at /support.